The late management guru Peter Drucker had it right when he handed down that observation. Too often companies overmanage their employees with the expectation of improving worker productivity, then wonder why productivity actually suffers. What they need to do instead is take a critical look at the systems and processes — or lack thereof — that employees need to perform their jobs effectively. It’s safe to say that in most instances of declining productivity, it’s not that the workers need prodding, it’s that the operating environment needs overhauling.
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